Security Update: Temporary Suspension of Investment and Redemption Services
Published November 9, 2026 · Last updated November 9, 2026
Updates
November 9, 2026:
We have temporarily suspended investment and redemption services as a precaution. There is no evidence of customer data exposure or asset loss.
What happened
Since Friday, November 6, 2026, Binaxity's engineering and security teams have been monitoring and actively defending against a sophisticated, ongoing attack on our platform. The activity intensified significantly overnight on November 8.
Our detection systems identified the activity early, and our teams responded immediately to contain it. Out of an abundance of caution, we decided to temporarily suspend investment and redemption services while our investigation and defence efforts continue.
What this means for our customers
We have found no evidence of material harm from this activity:
No customer personal information has been compromised.
No customer assets have been lost.
All customer holdings remain secure.
During the suspension, new investments and redemptions are paused. This is a temporary measure. Your holdings are unaffected and will be fully accessible once services resume.
Why we paused services
This suspension is a deliberate, preventive decision, not a response to a breach. When we see a sustained, sophisticated threat, our approach is simple: protect customers first, and resume normal operations only once we are confident it is safe to do so. A short pause in service is a far smaller cost than any risk to customer assets or data.
What we are doing
Our internal engineering and security teams are working around the clock alongside independent cybersecurity specialists we have engaged to support the investigation and reinforce our defences. Our efforts include:
Continuously monitoring and blocking malicious activity.
Conducting a thorough investigation into the source and nature of the attack.
Reviewing and further hardening our systems before services are restored.
What you should do
You do not need to take any action at this time. As always, please stay alert to phishing attempts. Binaxity will never ask for your password or one-time codes, and will never ask you to send funds to a wallet address outside our platform. Official updates will only appear on this page and through Binaxity's official channels.
Next steps
We will restore investment and redemption services as soon as our teams and specialists are confident it is safe to do so, and we will post updates here as the situation develops.
We are grateful to our customers, partners and investors for their patience and trust. If you have questions, please contact our support team at [email protected].
The Binaxity Team